Introduction
HaulRight is a product of Vanguard Insurance Group LLC (“VIG Agency,” “we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use the HaulRight app, or use our services.
Information we collect
Personal information
We may collect personal information that you provide directly to us, including but not limited to:
- Name, address, phone number, and email address
- Driver’s license number and driving record information
- Vehicle information (VIN, make, model, year)
- USDOT number and commercial business information
- Insurance history and claims information
- Financial information for payment processing
- Employment and business information
Automatically collected information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and location information
- Browser type and operating system
- Pages visited and time spent on our website
- Referring website information
- Cookies and similar tracking technologies
How we use your information
We use the information we collect for the following purposes:
- To provide insurance quotes and coverage options
- To process insurance applications and policy administration
- To handle claims and provide customer support
- To comply with legal and regulatory requirements
- To improve our website and services
- To communicate with you about your policies and services
- To detect and prevent fraud
Information sharing and disclosure
Third-party sharing policy
We do not sell, trade, or share your personal information with third parties for marketing purposes. Your personal information will not be shared or sold to third parties for the purpose of marketing.
We may share your information in the following limited circumstances:
Note: None of the sharing described below or elsewhere in this policy applies to SMS opt-in data or mobile phone numbers collected for text messaging. That information is excluded from all information sharing and is never shared, sold, or transferred to third parties or affiliates (see SMS/text messaging below).
- Insurance companies: To obtain quotes and provide coverage through licensed insurance carriers
- Service providers: To vendors who assist with business operations (payment processing, website hosting, etc.)
- Legal requirements: When required by law, court order, or government regulation
- Business transfers: In connection with a merger, acquisition, or sale of business assets
- Fraud prevention: To protect against fraud and unauthorized transactions
SMS/text messaging
Mobile phone numbers and SMS opt-in consent collected by Vanguard Insurance Group LLC for text messaging will not be shared, sold, or transferred to third parties or affiliates for any purpose, including marketing. Text messaging originator opt-in data and consent are excluded from all information-sharing described in this policy.
Data security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure data storage and access controls
- Regular security assessments and updates
- Employee training on data protection
Cookies and tracking
Our website uses cookies and similar tracking technologies to enhance your experience and analyze website usage. You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website functionality.
Your rights and choices
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Request information about how your data is used
To exercise these rights, including to request deletion, please follow the steps in How to request deletion of your information below, or contact us using the information at the bottom of this page.
How to request deletion of your information
You can request deletion of your personal information, including information held in the HaulRight and Vanguard client apps, without signing in. Follow these steps:
- Email contact@vigagency.com with the subject line “Data deletion request.”
- Include your full name and the email address associated with your account or quote, and state that you want your personal information deleted.
- You may also call us at (866) 628-9441 or write to us at 2888 Nationwide Pkwy, Brunswick, OH 44212.
We typically complete deletion requests within 30 days of receiving them. We will confirm that we received your request.
Some information may be retained when we are required to keep it by law, or for insurance, regulatory, tax, or fraud-prevention purposes. When that applies, we will tell you.
This process is also described on our Data Deletion page.
Children’s privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a new “Last updated” date.
Contact information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
VIG Agency – Vanguard Insurance Group
2888 Nationwide Pkwy, Brunswick, OH 44212
Phone: (866) 628-9441
Email: contact@vigagency.com